Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible.

Shipping Options

We currently offer the following shipping methods within the United Kingdom:

Standard Shipping

• Cost: Free
• Estimated Delivery Time: 8–15 business days

Express Shipping

• Cost: £9.90
• Estimated Delivery Time: 5–8 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs processing (if applicable), severe weather, or peak holiday periods.

Order Processing

• All orders are processed within 1–2 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Order Tracking

You can track your order using the tracking link provided in your shipping confirmation email. Tracking information may take up to 48 hours to update after your order has been shipped.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will investigate the issue with the shipping carrier and do our best to resolve it promptly.

Contact Us

If you have any questions regarding our Shipping Policy or your order, please feel free to contact us at vioraelowen@gmail.com. Our customer support team will be happy to assist you and respond as quickly as possible.